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Operations Software Engineer  ·  Auckland, NZ  ·  12+ Years
Vishal
Pradhan
Shrestha.

Keeping billing & payments running. Specializing in third-party platform integration, revenue-critical systems, and cloud-native architecture across SaaS, EdTech & translation tech.

12+
Years
6+
Companies
3
LLMs
01 — About Me
Who I Am

I'm an Operations Software Engineer with 12+ years delivering enterprise-grade software across gaming, EdTech, AI translation, and SaaS platforms.

Currently at Fergus in Auckland, I own the software behind billing and payments — and keep the third-party stack that surrounds it (HubSpot, Stripe, Intercom, Slack, Datadog) integrated and running smoothly.

I lead with empathy and ship with precision — mentoring teams, upholding engineering standards, and building things that actually last.

📍
Auckland, New Zealand
Valid NZ Work Visa — Ready Immediately
⚡
Fergus
Currently employed — 4 weeks notice
🌐
English · Nepali · Hindi
Trilingual, fully fluent
🎯
Senior, Lead & EM Roles
Open to hybrid arrangements in NZ
🏆
2025 EdTech Platform of the Year
Innovation & Excellence Award
02 — Tech Stack
Core Skills
Backend
Server Side
Node.jsPythonFastAPIDjangoPHP / LaravelExpress.js
01
Frontend
Client Side
Vue.jsReact.jsAngularTypeScriptJavaScript
02
AI / LLM
Intelligence
OpenAI APIClaude APIGPT-4.1DeepSeek R1LLM RoutingPrompt Eng.
03
Cloud & DevOps
Infrastructure
AWS EC2/Lambda/S3Azure FunctionsDockerKubernetesGitHub Actions
04
Data
Databases
PostgreSQLMySQLMongoDBRedisRabbitMQGraphQL
05
Engineering
Practices
Agile/ScrumTDDSOLIDDDDCode ReviewTeam Mentoring
06
Integrations & Platforms
Third-Party & CRM
StripeHubSpotIntercomSlack APIDatadogAuth0Odoo CRMERPNextActiveCampaignWebRTCGoogle Translate APIWebSockets
07
Full-Stack·AI Integration·Cloud Architecture·Team Leadership· Full-Stack·AI Integration·Cloud Architecture·Team Leadership·
Billing & Payments·Platform Integration·Observability·Microservices· Billing & Payments·Platform Integration·Observability·Microservices·
03 — Experience  1/5
Mar 2026 – Present · Auckland
Fergus
Operations Software Engineer
Billing, Payments & Integrations
🏢 Current Role
BillingPaymentsStripeHubSpotIntercomSlackDatadog
  • Own the software behind company billing and payments — the revenue-critical path for our C1 customers
  • Integrate and maintain the third-party platform stack — HubSpot, Stripe, Intercom, Slack and Datadog — so data flows cleanly between systems
  • Keep billing and payment operations running smoothly end to end, resolving issues across the integrated toolchain
  • Use Datadog observability to monitor payment flows and surface problems before they reach customers
03 — Experience  2/5
May 2025 – Mar 2026 · Auckland
Straker
Translation
Software Engineer
AI/LLM Integration Specialist
🤖 Multi-LLM Platform
PythonVue.jsGPT-4.1ClaudeDeepSeekMicroservices
  • Built enterprise translation platform targeting Japanese market expansion using Python and Vue.js
  • Integrated multiple AI models — GPT-4.1, Claude, DeepSeek R1/v3, Google Translate API — optimising translation quality and cost at scale
  • Designed intelligent LLM routing system that selects the optimal model by language pair, domain, and context
  • Built scalable microservices architecture to support enterprise-scale global translation workflows
03 — Experience  3/5
Jun 2024 – May 2025 · Remote
Magna
Education
Engineering Manager
Full-Stack Developer
🏆 Award Winning
Node.jsReactMongoDBAzureOpenAIServerless
  • Led development of award-winning EdTech assessment platform — won 2025 EdTech Platform of the Year
  • Architected serverless infrastructure on Azure Functions & Service Bus, scaling for thousands of concurrent users
  • Integrated OpenAI GPT models for personalised learning, reducing manual marking workload by ~60%
  • Managed and mentored a team of 5 developers, driving Agile ceremonies and engineering best practices
03 — Experience  4/5
Nov 2023 – May 2024 · Gurgaon
Aalda Vet India
Senior Lead Software Engineer
Laravel/PHPReactAWSPostgreSQLWebSockets
  • Built veterinary practice management system on AWS serving multiple clinic chains
  • PostgreSQL optimisation — 40% improvement in complex reporting response times
  • Led monolith-to-microservices migration for improved maintainability
  • Real-time appointment scheduling via WebSocket for live calendar sync
Nov 2021 – Sep 2023 · Gurgaon
Supertal
Senior Lead Software Engineer
ReactNode.jsWebRTCVue.jsStripe
  • Full-stack e-commerce for international clients including Saturdays (Indonesian eyewear brand)
  • AR virtual try-on via WebRTC and computer vision — boosted engagement, cut return rates
  • Custom admin panels, inventory systems, and product catalogues
  • Automated testing framework achieving 85% code coverage across client portfolio
03 — Experience  5/5
Jul 2014 – Jul 2021 · Gurgaon
Delta
Corp
Software Engineer
→ Senior Software Developer
⭐ 7 Years · Titan of Month
Node.jsPythonReactPostgreSQLWebSocketsDocker
  • Built gamification features on the add52 online gaming platform — increasing user interactivity, session depth, and time-on-platform across hundreds of thousands of players
  • Developed Node.js pipelines to expedite cohort data analysis and generate growth projections and company-level forecasts at scale
  • Built comprehensive admin panel automating company analytics and reporting, replacing manual Excel processes
  • Dockerised legacy applications, improving deployment consistency and reducing environment setup time
  • Awarded 'Titan of the Month' for exceptional technical contributions and innovation
04 — Impact
Key Achievements
5+
Platforms Integrated
HubSpot, Stripe, Intercom, Slack and Datadog wired into the billing and payments stack at Fergus.
2025
EdTech Platform of the Year
Innovation & Excellence Award for the AI-powered assessment platform at Magna Education.
40%
Database Query Speed
PostgreSQL optimisation at Aalda Vet India — dramatic reduction in complex reporting times.
60%
Reduced Marking Workload
GPT-powered automated assessments at Magna cut teacher workload while improving consistency.
85%
Test Coverage
Automated testing framework at Supertal achieving 85% code coverage across the client portfolio.
3x
LLM Models Integrated
Intelligent routing across GPT-4.1, Claude, and DeepSeek at Straker Translation.
⭐
Titan of the Month
Recognised for exceptional engineering performance during 7 years at Delta Corp.
05 — Contact
Let's Build
Something
Great.

Open to senior engineering, lead & engineering management roles
with established NZ organisations.

Location
Auckland, NZ
Work Status
Valid NZ Work Visa
Notice Period
4 Weeks
Arrangement
Hybrid
Languages
EN / NP / HI